How long does it take to process an order?
Dear users, depending on the direction and number of applications, the average processing time is 5-15 minutes after receipt of payment from you.
However, it is worth paying attention that this time is indicated with the best development of events. The following factors may affect the processing of applications:
1. After payment, do not forget to click the "I paid" button, since the application arrives for processing after it is pressed, until it is activated, we simply will not see your exchange request.
2. If you plan to exchange bitcoin coins, then note that the processing of the application will begin only after receiving 1-2 confirmations of your transaction. This may take a certain time, on average no more than 20 minutes, but there are situations when the Bitcoin system is overloaded and transactions can be confirmed up to several hours and even days. If such a situation has occurred, you should not worry about the safety of your funds, as soon as the transaction is confirmed, we will make a payment for the specified details.
3. If you made the withdrawal of the cryptocurrency from your exchange, to which you store it, you need to check whether the funds were debited from the balance, since in most cases, with such a withdrawal, the exchange additionally asks for a confirmation of the withdrawal, which comes to your email address tied to exchange.
If you have any questions, write to us in the chat, and the operators will promptly answer all your questions.